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Dispatcher / Customer Service Representative

Remote Position

At Logistics Road, you’ll go far.

Since 1950, Logistics Road has grown to be a leading transportation company, serving top brands across North America. With over 8,000 employees, drivers, and owner operators in the US and Canada, we’re a major player in dedicated, cross-border, and LTL/TL solutions.


We’re proud of our team and the work that we do. Logistics Road is recognized as a Top Dedicated and For-Hire Carrier by Transport Topics, a Top Company for Women to Work for in Transportation, and one of Canada’s Best Managed Companies. Delivering what drives you isn’t just a slogan – it’s our mission. We’re committed, adaptable, human and brave, and we’ll empower you to be the same.


We’re growing and investing in the future. Service, technology, and innovation are at the heart of what we do, and as we grow, we’re looking for talented people to join our team.


About the Role

Full-time: Day Shift
Location: Remote


Overview Description


The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensure customer timelines are adhered to



How You’ll Help

  • Ensure accurate reporting.

  • Ability to co-ordinate on road repairs and service of fleet

  • Organized filing and numerous clerical duties depending on shift

  • Must be resourceful using internet and company intranet to maintain company standards

  • Must be a team player willing to participate and support all aspects of operation

  • Punctual and presentable as you will be front line in dealing with customers

  • Must have good command of English language both written and verbal.

  • Capable of using 10-4 phones along with office phones to communicate with drivers

  • Ensure on time delivery to customers

  • Scheduling drivers pick-ups and deliveries

  • Uploading and setting up of scanners

  • Maintain communication with PDC Supervisor for status reports on correct loading by unit and timely departures.

  • Ensure driver concerns reported into dispatch are responded to and closed off within reasonable or expected timelines. 



Your Skills & Experience:


  • Transportation background in dispatch, dock supervision (2-3 years)

  • Computer literate in Excel and Word

  • Equipment knowledge is an asset

  • Must have a strong sense of urgency

  • Must be able to work under a flexible work schedule

  • Must be a hands on operator, trainer, coach and mentor

  • Must be able to build and maintain relationships

  • Must be a self starter

  • High School graduate or equivalent



To apply, visit the Careers page on our website at



Logistics Road is committed to applying the foregoing in accordance with applicable human rights legislation. The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis, and such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others.


Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.


As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

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